CloudFran Scheduler Product Addendum (Appointments, Booking, Messaging)

This Addendum supplements the CloudFran Terms of Service and is incorporated by reference into the Master Services Agreement. The Unified Payments + Marketplace Addendum also applies to payment-related features.

1. Scope

This Addendum governs the use of CloudFran Scheduler, including appointment booking, scheduling, reminders, and related communications.

2. Appointment Booking

Users may schedule, modify, or cancel appointments through the platform. Availability is determined by the service provider.

3. Cancellation and No-Show Policy

Service providers may define cancellation windows and no-show fees. By booking an appointment, users agree to applicable cancellation and no-show policies.

4. Fees

CloudFran may process payments associated with bookings. A platform fee of 3.75% + $0.75 per transaction applies. Fees are non-refundable.

5. Chargebacks and Disputes

CloudFran mirrors payment processor protections, including dispute fees ($15). Users are responsible for chargebacks and associated losses.

6. Messaging and Communications

Users consent to receive SMS, email, or other communications related to appointments. Users are responsible for obtaining required consent under TCPA, CAN-SPAM, and other applicable laws.

7. Service Provider Responsibility

Service providers are solely responsible for delivering services, including timeliness, quality, and compliance with applicable laws.

8. Liability

CloudFran is not responsible for missed appointments, service outcomes, or disputes between users and service providers.

9. Data Usage

Scheduling and communication data may be used for analytics, reminders, and service improvement.

10. Fraud and Abuse

CloudFran may suspend accounts or cancel bookings in cases of suspected fraud or abuse.

10a. Fair Use, Capacity & Service Limits

Each plan includes the usage described on the pricing page. CloudFran may set and enforce reasonable technical and volume limits — including on bookings, hosts, locations, messages, and API requests — to protect service quality for all customers. High-volume, multi-location, or enterprise deployments are provided under a Custom plan with individually agreed capacity and pricing. CloudFran may throttle, require an upgrade to a Custom plan, or suspend usage that materially exceeds a plan's intended scope or degrades the service for others. No plan is "unlimited"; where a plan is described as "Custom," applicable limits are set by written agreement.

10b. Warranties & Limitation of Liability

The Scheduler is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. To the maximum extent permitted by law, CloudFran's total aggregate liability arising out of or relating to the Scheduler is limited to the fees you paid CloudFran for the Scheduler in the twelve (12) months preceding the claim, and CloudFran is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

11. Governing Law

This Addendum is governed by Delaware law with Georgia enforceability considerations.

12. Compliance

CloudFran aligns with SOC2 and audit readiness standards.